Introduction and Company Information

FlowSpotDataStream ("we," "our," or "us") operates flowspot-datastream.com and provides capital budgeting solutions and financial analysis services. We are committed to protecting your privacy and ensuring transparent handling of your personal data in accordance with applicable privacy laws in Vietnam and international standards.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or communicate with us directly. By using our services, you acknowledge that you have read and understood this policy.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, company name)
• Professional details (job title, industry, company size)
• Communication preferences and inquiry details
• Webinar registration information and attendance records
• Feedback, questions, and consultation requests
• Financial project details shared during consultations

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and general location data
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used
• Device information and screen resolution

How We Use Your Information

We use your personal data for specific, legitimate business purposes:

• Service Delivery: Providing capital budgeting analysis, financial consulting, and responding to your inquiries
• Communication: Sending requested information, webinar invitations, and relevant industry updates
• Website Improvement: Analyzing usage patterns to enhance user experience and content relevance
• Legal Compliance: Meeting regulatory requirements and maintaining business records
• Business Operations: Internal record-keeping, quality assurance, and service optimization

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you explicitly agree to receive communications or participate in webinars
• Contract Performance: To fulfill our service agreements and provide requested consulting
• Legitimate Interest: For business operations, website analytics, and service improvement
• Legal Obligation: To comply with applicable laws and regulatory requirements

Data Sharing and Third Parties

We may share your information in limited circumstances:

Service Providers

We work with trusted third-party providers who assist with:

• Email delivery and communication management
• Website hosting and technical maintenance
• Analytics and performance monitoring
• Customer relationship management systems

Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights and the safety of our users.

No Sale of Data: We do not sell personal information to advertisers, marketers, or any commercial entities.

Data Security Measures

We implement comprehensive security practices to protect your personal information:

• SSL encryption for all data transmission
• Secure server infrastructure with regular security updates
• Access controls limiting data access to authorized personnel only
• Regular security assessments and vulnerability testing
• Secure backup systems with encryption
• Employee training on data protection practices

While we maintain strong security measures, no method of transmission over the internet is 100% secure. We continuously monitor and improve our security practices to protect your data.

Data Retention and Deletion

We retain personal data only as long as necessary for the purposes outlined in this policy:

After retention periods expire, we securely delete or anonymize personal data unless longer retention is required by law.

Your Privacy Rights

You have several rights regarding your personal data:

• Access: Request information about what personal data we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request removal of your personal data (subject to legal requirements)
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Consent Withdrawal: Withdraw consent for specific processing activities

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days and may require identity verification to protect your privacy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

International Data Transfers

Your personal data may be processed in countries outside Vietnam, including servers located in secure data centers internationally. When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by relevant authorities
• Service providers with adequate privacy certifications
• Regular compliance assessments of international partners

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active users via email about material changes
• Provide clear information about what has changed
• Give you opportunity to review updated terms before continued use

We encourage you to review this policy periodically to stay informed about how we protect your privacy.